FREQUENTLY ASKED QUESTIONS

 

 

What is the Souperholic programme about?

This is an electronic loyalty card system that tracks your points earned and you can log in to your account online or download the mobile app to view your transactions and point balance.​

You can earn points whenever you transact at The Soup Spoon* outlets in Singapore and when you shop on our E-Store. The points earned can then be redeemed to offset your next purchase when you dine or order a takeaway at The Soup Spoon* outlets.​

If you are currently holding a physical Souperholic card, you can download our mobile app here (link to https://www.thesoupspoon.com/souperholic-main/download-apps/) and register your account to enjoy the convenience of card-less transactions.​

* Except Lau Pa Sat​

How does the point system work?

Earn 50 loyalty points for every $5 spent. 100 points = $1 off your bill

Simply present your Souperholic card or your mobile app e-card upon payment.

Points will be earned and stored automatically in your account when dining or ordering take away at our outlets.​

What benefits do I get when I register my Souperholic account?

View the link below for the list of benefits which you can enjoy as a registered member!

https://www.thesoupspoon.com/souperholic-main/benefits/

Can I still earn points if I forget to bring my Souperholic card?

If you have registered online and assigned your card to your account, you can use your mobile number or the mobile app e-card to earn loyalty points.

How do I redeem points?

Redemption can only be made with the physical Souperholic card or the mobile app e-card. You may use any available points in your card to offset the bill.

Example:
Bill ————————— $10
Souperholic Card ——- -790 points
    Amount you pay ——— $2.1

There is no minimum redemption amount. However, note that no loyalty points will be awarded for any remaining value paid in cash.

Am I allowed to earn Souperholic Points for E-store orders?

Yes, Souperholic points will only be credited upon delivery.

*Please note that the delivery fees and discounts will not be converted into Souperholic points.

Am I awarded points for a partial redemption?

No, points will not be awarded for any remaining amount paid in cash during redemption.

Can I still earn points when I come back another day with my receipt?

No. Points can only be earned at the time of payment. It will be considered forfeited if otherwise. Thus, you are advised to present your card upon payment. For security reasons, our system will not be able to award points once the transaction is completed.

Can I use my Souperholic card at all The Soup Spoon outlets in Singapore?

You may use your Souperholic card or mobile app e-card at all our outlets in Singapore except Lau Pa Sat, Plaza Singapura and Raffles Xchange.

Can I earn points when vouchers are used?

No, with the exception of The Soup Spoon cash vouchers or shopping mall vouchers.
When presenting Shopping Mall vouchers, the full bill will be entitled to Souperholic points. Example: If you spend $15 and voucher amount is $10, you will have paid $5. Points will be awarded for the whole bill of $15.
When presenting The Soup Spoon cash vouchers, the amount paid after deducting voucher amount will be entitled to Souperholic points. Example: If you spend $15 and voucher amount is $10, you will have paid $5. Points will be awarded for the partial bill of $5.
Points will not be awarded for the full bill when promotional vouchers such as the Complimentary Ice Lemon Tea and Complimentary SouperValue Upgrade vouchers are used.

Do my points expire?

Yes, your points expire six (6) months from the last date of transaction. Date of expiry will be extended with every subsequent transaction. See our terms and conditions for more information.

For registered souperholic members:

Birthday voucher of $5 will be credited at the start of your birthday month and will expire at the end of the month.

Where do I see my birthday voucher and how can I redeem it?

Your $5 birthday voucher will be credited to your Souperholic account on the first day of your birthday month.

You may log in to your Souperholic account online or scan your mobile app e-card at a kiosk in our outlets to see your voucher. Currently, this voucher is not viewable in our mobile app until further notice.

Your birthday voucher is redeemable at any The Soup Spoon outlet* and can be used for dining in and take away. Simply scan your Souperholic card or mobile app e-card at the kiosk when making your order and select the voucher to offset your purchase. Kindly note a minimum spend of $15 is required for redemption of your birthday voucher.

* Birthday vouchers are NOT REDEEMABLE at:
– Lau Pa Sat
– Plaza Singapura
– Raffles Exchange