FREQUENTLY ASKED QUESTIONS

What is the Souperholic programme about?

This is an electronic loyalty card system that tracks your points earned and you can log in to your account online or download the mobile app to view your transactions and point balance.​

You can earn points whenever you transact at The Soup Spoon* outlets in Singapore, shop on our E-Store and soon when you make a food delivery order (implementation across outlets in progress) via Deliveroo and GrabFood. The points earned can then be redeemed to offset your next purchase at The Soup Spoon* outlets and our E-Store.​

If you are currently holding a physical Souperholic card, you can download our mobile app here and register your account to enjoy the convenience of card-less transactions.​

* Except Lau Pa Sat​

How does the point system work?

PLATFORM Min. spend required to earn Souperholic points​ Souperholic points earned for every $5 spent​
Outlets
​(Dine in or take away)
$5​ 50
E-Store $5
​(excludes delivery fees and discounts)
50
Deliveroo & GrabFood
(some outlets excluded*)
$5
​(excludes delivery fees and discounts)
25

Souperholic points are tiered and awarded for transactions on the different platforms as above.

100 points earned = $1 off your next bill. The more you spend, the more you save on your next transaction!

Points will be earned and stored automatically in your account when dining, ordering take away at our outlets, shopping on our E-Store or making a food delivery order via Deliveroo & GrabFood (*Excludes Kallang Wave Mall, Lau Pa Sat, and Jurong Point outlets).​

What benefits do I get when I register my Souperholic account?

View the link below for the list of benefits which you can enjoy as a registered member!

https://www.thesoupspoon.com/souperholic-main/benefits/

(NEW) How can I update my Souperholic account profile?

Should you need to update your profile with a new email address or mobile number, you can do so by first logging in to your Souperholic account and making the edits accordingly. Please note that you will need to email us at souperholic@thesoupspoon.com should you require assistance to correct any date of birth error made during your registration.

You may also download and refer to this PDF quick guide to updating your Souperholic account.

Can I still earn points if I forget to bring my Souperholic card?

If you have registered online and assigned your mobile number to your account, you can use your mobile number or the mobile app e-card to earn loyalty points.​

How do I redeem points?

Redemption can only be made with the physical Souperholic card or the mobile app e-card. You may use any available points in your card to offset the bill.

Example:

BILL $10.00
Souperholic Card redemption -790 points
Balance amount for payment $2.10

There is no minimum redemption amount. However, note that no loyalty points will be awarded for any remaining value paid in cash.

Am I allowed to earn Souperholic Points for E-store orders?

Yes, Souperholic points will be credited within 3 days after completion of the delivery.

*Please note that delivery fees and discounts will not be converted into Souperholic points.

Am I awarded points for a partial redemption?

No, points will not be awarded for any remaining amount paid in cash during redemption.

Can I still earn points when I come back another day with my receipt?

No. Points can only be earned at the time of payment. It will be considered forfeited if otherwise. Thus, you are advised to present your card upon payment. For security reasons, our system will not be able to award points once the transaction is completed.

Can I use my Souperholic card at all The Soup Spoon outlets in Singapore?

Yes, you may use your Souperholic card or mobile app e-card at all outlets (The Soup Spoon / The Soup Spoon Union / The Grill Knife) in Singapore except Lau Pa Sat.​

Can I earn points when vouchers are used?

No, with the exception of The Soup Spoon cash vouchers or shopping mall vouchers.

When presenting Shopping Mall vouchers, the full bill will be entitled to Souperholic points. Example: If you spend $15 and voucher amount is $10, you will have paid $5. Points will be awarded for the whole bill of $15.

When presenting The Soup Spoon cash vouchers, the amount paid after deducting voucher amount will be entitled to Souperholic points. Example: If you spend $15 and voucher amount is $10, you will have paid $5. Points will be awarded for the partial bill of $5.

Points will not be awarded for the full bill when promotional vouchers such as the Complimentary Ice Lemon Tea and Complimentary SouperValue Upgrade vouchers are used.

Do my points expire?

Yes, your points expire six (6) months from the last date of transaction. Point expiry dates will be extended with every subsequent transaction . See our terms and conditions for more information.​

For registered souperholic members:

Birthday voucher of $5 will be credited at the start of your birthday month and will expire at the end of the month.

Where do I see my birthday voucher and how can I redeem it?

Your $5 birthday voucher will be credited to your Souperholic account on the first day of your birthday month.

You may log in to your Souperholic account online as well as on your mobile app to view the birthday voucher.

Your birthday voucher is redeemable at any The Soup Spoon outlet* and can be used for dining in and take away. Simply scan your Souperholic card or mobile app e-card at the kiosk when making your order and select the voucher to offset your purchase. Kindly note a minimum spend of $15 is required for redemption of your birthday voucher.

* Birthday vouchers are NOT REDEEMABLE at:
– Lau Pa Sat
– Raffles Exchange

(NEW) How do I earn Souperholic Points with my food delivery orders?

Yes, now you can earn Souperholic points with every food delivery order on either Deliveroo or GrabFood platforms!

When you receive your food delivery package, look out for a printed QR code slip indicating the number of Souperholic points earned for that order. Simply scan the QR code with your mobile device and it will prompt you to sign in or to register for a Souperholic account if you are currently not a member yet.

The Souperholic points earned for that delivery order will then automatically be credited into your Souperholic account similar to how points are accumulated when you transact at our outlets and on our E-Store.

Please note that the QR code is valid for a period of 3 days from the date of your delivery order and can only be claimed once. Repeated scanning of the QR code will be invalid.

For more information, please email souperholic@thesoupspoon.com

Download our mobile app and manage your Souperholic points on the go!